FAQ

FAQ

Products

• Were is this store based?

I live and work in Doetinchem, The Netherlands.

• What kind of dolls/figures are these?

BJD is short for Ball Jointed Dolls, meaning that they have ball and socket joints to pose. FreakStyle BJD's are made of resin and all parts strung together with stringing elastic. If you'd like to, they are easy to customize, by painting them, giving them new eyes, wigs etc.

Payment

• Do you offer layaway?

Yes, I do! Please contact me, to set up a layaway plan. When you'd like to order a full doll/figure, how many layaway terms you're able to take is depending on the price. Please, see the list below. To confirm your order, after we have come to an arrangement and you have received your invoice, I'll ask you to pay a deposit within 7 days.
Please keep in mind that all payments are non-refundable, so make sure you're able to complete the payment plan before ordering.

• What forms of payment do you accept?

I accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

• Do I need to have a Paypal-account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

Online Shop

• How secure is this store?

Paypal is one of the most trusted online payment solutions on the web. Because of this, this store has all the same securities and payment fraud protection as this leading payment processor.

• What is your exchange/return policy?

Because these dolls are made to order, it isn't possible to return the doll, once it has been purchased. Should there be a mix-up with your order, or you've received a faulty product, I will of course do everything in my power to make it right. Please contact me as soon as possible, but within two week, when you have a problem. If your doll sustained damaged during shipment or later, please also contact me. For more information, check my FAQ about damaged dolls.

• My figure has taken damage! What do I do?

Don't worry :). If your doll was damaged during shipment, I'm offering a free replacement part. Please, send me a picture of the broken part, so I can determine the damage. If your doll sustained damage with you after shipment, I could offer you a replacement part in your charge. Again, I would need a picture of the damage and your order number to determine what should be done. I'd like to help you as soon as possible, so please contact me when you have a problem with your doll!

• What if something's wrong with my order?

First of all, I'm so sorry. Please contact me as soon as possible.

Shipping

• Do you ship internationally?

Yes, of course I do!

• How much is shipping to my country?

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".

• Would you mark my package down?

All packages will be insured. As such FreakStyleBJD isn't able to mark your packages down. Thank you for understanding.

• How long will it take to receive my order?

Once the payment has been received I'll do my best to ship out the order within 2 to 3 days. With some dolls it could take longer, but when it does, it is explained in the doll's description. When the item has shipped, I will send you a notice with a track-and-trace code. Delivery can take from 8 to 16 days, depending on the country you live in.

More Questions

If you have further questions, please feel free to contact me.
FreakStyleBJD - Dutch SculptorFAQ